Refund Policy
We want you to love your Mafrox purchase. If something isn't right, we're happy to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.
Return Shipping
Return shipping is free — we cover the cost. Once your return request is approved, we'll send you a prepaid shipping label.
How to Start a Return
- Email us at [your support email] with your order number and the reason for return.
- We'll confirm eligibility and send you a prepaid return label within 1–2 business days.
- Pack the item securely and drop it off using the provided label.
Refunds
Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note your bank or card provider may take a few extra days to post the refund.
Non-Returnable Items
- Items marked as final sale
- Items damaged from misuse after delivery
- Gift cards
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue, and we'll arrange a free replacement or refund right away — no return shipping needed in this case.
Questions?
Reach out anytime at support@mafrox.com— we're happy to help.